This whitepaper quantifies the real, and largely hidden, cost of managing suppliers and contracts without the right tools, and sets out where the return on fixing it comes from. Drawing on independent research and real Brooklyn customer deployments across financial services, retail, insurance and critical infrastructure, it puts the average firm’s annual exposure at more than $2.3 million, or 9 to 11% of revenue.
By modelling a first-year return of 2.9x in a conservative scenario, rising to 13.2x at best, and 4.9x on average across five years, and by setting out the assumptions behind every figure, organisations can estimate the return on supplier, contract, risk and compliance management for themselves rather than take it on trust.
In this Whitepaper you’ll discover:
- Sizing the Hidden Cost: Explores where supplier and contract management quietly leaks value, from manual review time and missed obligations to compliance failures and untracked portfolios.
- Where the Value Comes From: Details the four repeatable mechanisms behind the return, visibility, efficiency, compliance readiness and risk reduction, each evidenced in real deployments.
- Visibility and a Single Source of Truth: Covers how centralising contract and supplier data replaces scattered spreadsheets, email and paper files with one searchable record.
- Efficiency and Headcount Leverage: Shows how a fixed team manages substantially more contracts and suppliers once manual admin is removed, without growing.
- Compliance, Audit and Regulatory Reporting: Discusses standing audit readiness against frameworks such as PRA SS2/21, EBA and DORA, replacing the periodic compliance scramble.
- Risk Reduction and Value Capture: Provides insight into structured third-party risk monitoring and closing the gap between what a contract says and what is actually enforced.
- The AI Inflection Point: Explores how obligation extraction at scale cuts a full day of manual contract review down to 20 minutes.
- Quantifying Your Own ROI: Guides you through Brooklyn’s ROI model, its assumptions, its three scenarios, and its five-year conservative projection.
- Building Your Own Number: Outlines how to rebuild the model with your own spend, contract volume and team size.
- Industry Validation: Reviews independent confirmation from Gartner, Deloitte, McKinsey and World Commerce & Contracting.
- Customer Evidence: Details measurable results from Danske Bank, Cumberland Building Society, Canada Life Europe and Smart DCC.
About the Author
Bill Balnave, Head of Sales at Brooklyn Solutions
Bill Balnave is a go-to-market executive with over three decades in enterprise software, leading the teams that win customers, build what they buy, and keep and grow them across Solutions Engineering, Product Management and Customer Success. He has built and scaled global revenue teams across North America, EMEA and APAC, and has held full GTM revenue leadership responsibility at enterprise scale. Based in London, Bill leads Sales at Brooklyn Solutions, where he works with organisations across financial services, insurance, utilities, retail and the public sector to turn supplier, contract and risk management into measurable commercial return.