Agentic Supplier Relationship Management (SRM)

John Sherlock · Senior Contract Manager, Smart DCC

The spreadsheet trap

Supplier scorecards, risk registers, and review notes live in scattered spreadsheets and individual trackers. When someone needs to know how a supplier has performed against its SLAs this quarter, the answer is “let me pull the spreadsheet together”, not “Ask Brooklyn”. The data exists, but it isn’t reachable when the decision has to be made.

No active monitoring

Traditional SRM tools wait to be searched. They don’t alert you when a supplier’s performance dips below threshold, when a review is overdue, or when an obligation deadline approaches. A declining supplier coasts unnoticed between annual reviews. A missed obligation only surfaces once it has already cost you.

The Spreadsheet Trap

Critical supplier data is siloed across hundreds of individual trackers.

The Brooklyn Fix

A single, automated source of truth for all customer and supplier data.

The Admin Chasm

Managers spend 10+ hours a week manually prepping for review meetings.

The Brooklyn Fix

One-click automated agendas and pre-populated performance scorecards.

The Compliance Gap

DORA and ESG requirements are missed in “unmanaged” contracts.

The Brooklyn Fix

Proactive AI alerts that flag non-compliance exceptions before they become risks.

GenAI 360° Supplier Overview & Relationship Timeline

A 360-degree view of every supplier, with static contract dates transformed into a dynamic, best-practice rhythm of business rather than a static calendar.

Digital Onboarding & Segmentation

Simple onboarding that lets you categorise and segment your customers, suppliers and contracts, all stored in one platform.

Supplier Performance Scorecards with Trending

Real-time scoring across Performance, Risk & Compliance, Relationship and ESG, visualised across your entire supply base with data-backed insight.

AI-generated Review Meetings

Conduct meetings in minutes with pre-populated agendas and auto-generated notes; follow-up actions and risks are captured and flagged automatically.

AI-driven Policy Governance & Workload Orchestration

Turn static playbooks into live, AI-guided workflows that prompt the right person at the right time, from DORA compliance checks to performance reviews.

Relationship Maps & Stakeholder Maps

Stakeholder Management: Map the internal and external people across each relationship — documenting who needs to be informed of what, and on what cadence. People are tracked separately from their organisations, so you can model relationship owners, primary contacts, governance attendees and escalation paths. A KPI tracks stakeholder coverage across your organisations.

Supply Chain Mapping: Intuitively map supplier ecosystems — parent suppliers, sub-suppliers and fourth/fifth parties — as a network diagram, with obligation relationships shown as a Sankey diagram.

Innovation & Value-Add Tracking

Innovation is a first-class entity in Brooklyn Relationship, alongside Goals and Joint Account Plans, surfacing the strategic side of a relationship rather than just the operational present.

Capture: Automated surveys, alerts and workflows gather innovation ideas and value-add proposals from suppliers across the portfolio.

ROI measurement: Track the return on innovation, linking it to the supplier and contract record.

Recognition: High-performing innovators are showcased in scorecards and can earn preferred status or expanded opportunities.

Value realisation: BI dashboards track value realised vs. the business case at signature, giving quantified evidence of supplier value-add over time.

Institutionalise Best Practice

Don’t just have a process, automate it. Brooklyn turns your static playbooks into live, AI-guided workflows. Whether it’s PRA or EBA compliance check or a quarterly performance review, the platform prompts the right person at the right time.

Benefit

100% adherence to policy across your global supply base.

Performance Retention

Traditional SRM suffers from value leakage after the contract is signed. Brooklyn’s Performance Engine tracks live SLAs and KPIs in real-time, flagging dips in service before they impact your bottom line.

Benefit

Reclaim the 15% of contract value typically lost to unmanaged performance.

Proactive Governance

Move from reactive fire-fighting to proactive leadership. Our Governance Dashboard gives you a 360-degree view of risk, compliance, and relationship health, allowing you to manage by exception rather than by manual audit.

Benefit

Total visibility that satisfies both the Board and the Auditors.

Brooklyn automatically triggers the right review at the right time, from monthly performance check-ins to annual strategic deep dives.

The Power: Each review is created with a pre-populated agenda driven by governance policy, contract obligations and outstanding actions, automatically surfacing open issues, overdue SLAs and survey results.

The Result: Preparation time is minimised, with consistent governance coverage across your portfolio.

Never be backed into a corner by a 30-day notice period again. Brooklyn identifies your Golden Window, the 90 to 180-day period before expiry, giving you the leverage to renegotiate, benchmark, or transition.

The Power: Proactive alerts for upcoming expiries, price-escalation clauses, and termination windows.

The Result: Total leverage in every negotiation and zero accidental “evergreen” renewals.

We don’t just tell you when a meeting is; we tell you how to run it. Every calendar event is linked to a best-practice template that ensures your team is asking the right questions about risk, ESG, and innovation.

The Power: Standardised governance across global teams, regardless of individual experience levels.

The Result: A consistent System of Intelligence that auditors and regulators love.