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Brooklyn solutions logo
Book a Discovery Call
  • Products
    • Contract Lifecycle Management
    • Customer-Supplier Relationship Management
    • Third Party Risk Management
    • DORA Regulations
    • Governance, Risk & Compliance (GRC)
    • Brooklyn ESGa+
    • Digital Assessment Frameworks
    • Integrations
  • Use Cases
    • Onboarding & Segmentation
    • Policy, Governance & Workload Orchestration
    • Metrics Management – Real Time SLA & KPI Tracking
    • Performance, Scorecards & Reporting
    • Contract & Obligation Management
    • Innovation, Issues, Change & Dispute Management
    • Structured Reviews & Action Tracking
    • Operational Risk Capture, Mitigation & Controls
    • Third Party Risk Management
    • SLA & KPI Processing
    • Meeting Regulatory Compliance
    • Environmental, Social and Governance
    • Contract Assessments
  • Services
    • Services for Success
    • Professional Services
    • Rapid Start Programme
  • Resources
    • News & Insights
    • Resource Library
    • Case Studies
    • Upcoming Events
  • Company
    • About us
    • Partners
    • Meet The Team
    • Careers
Solutions

Real Time SLA & KPI Tracking

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Metrics Management - Real Time SLA & KPI Tracking

Real-time SLA and KPI tracking that replaces manual chasing, offline spreadsheets, and missed escalations, entirely within your governance framework. Every stakeholder sees a single, accountable record of contractual performance.

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96.2%
Uptime SLA
Fail
99.1%
Incident Response
Pass
97.4%
Data Accuracy
Warning
WHAT IT DOES

Performance Data that Governs Itself

Metrics Management gives every stakeholder, from supplier to contract owner, a single, accountable record of contractual performance. Submissions arrive validated. Results are calculated instantly. Issues escalate without anyone raising a ticket.

Reporters Submit Once.
The Platform Does the Rest.

Suppliers and Metric reporters receive a tokenised link directly to everything outstanding across every contract they’re responsible for. No logins, no navigation, no hunting across portals. They choose between a guided wizard or a bulk table view, attach supporting evidence, and submit all in one session. Once submitted, contract owners see the value, the evidence, and any commentary immediately.

Metric Management Submission Portal

Pass, Fail, or Warning - Decided in Seconds.

Every submitted value is assessed against its agreed target and thresholds the moment it arrives. Failures trigger service credit calculations automatically. Warning-band breaches generate dedicated notifications. No analyst needs to download a spreadsheet and run a formula. The outcome is there when the submission lands,  complete with the value, the evidence, and a clear record of why.

Pass, Fail, and Service Credits

Every Stakeholder Stays Informed.

Reporters are alerted when metrics fall due or become overdue. Contract owners are notified when a submission is missed, rejected, or falls within a warning band. No one needs to log in and check; the platform surfaces what matters, to the right person, at the right time.

Metric Reporting - Failure

AI Automated Governance

When a metric fails repeatedly, whether that’s 3 consecutive failures or 5 within a rolling six-month window, the platform responds without waiting for anyone to notice. A linked obligation, risk, or action is created and routed into the appropriate review process. Performance issues don’t accumulate in a spreadsheet; they enter your governance workflow the moment the pattern is detected.

Metric Supplier Reporting

Everything a Contract Owner Needs in One Place.

Tokenised Reporter Access

Suppliers and reporters receive a personalised link directly to their outstanding metrics — no account required, no navigation overhead.

Built-in Validation

Every metric is configured with the right field type — numeric, percentage, or dropdown — enforced at the point of entry. Evidence requirements block submission until satisfied.

Rejection & Review Workflow

Disputed submissions can be rejected with written reasoning. The full comment exchange is preserved as a threaded audit record, accessible to reviewers and auditors alike.

Complete Contract Owner View

Current status, full result history, accrued service credits, and all associated evidence — consolidated under each metric, linked to risks, obligations, and review items.

Service Credit Automation

Credits are calculated and recorded at the point of failure without manual intervention, giving contract owners an accurate, real-time financial picture.

Flexible Reporting Modes

Reporters choose between a guided card-by-card wizard or a bulk table view, and can submit all outstanding metrics across every contract in a single consolidated session.

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Automatic Assessment

Pass, Fail, or Warning - Decided in Seconds.

Every submitted value is assessed against its agreed target and thresholds the moment it arrives. Failures trigger service credit calculations automatically. Warning-band breaches generate dedicated notifications. No analyst needs to download a spreadsheet and run a formula. The outcome is there when the submission lands,  complete with the value, the evidence, and a clear record of why.

Submission Review - Metric Management

Proactive Notifications

Reporters are alerted when metrics fall due or become overdue. Contract owners are notified when a submission is missed, rejected, or falls within a warning band.

Notifications are consolidated.  Brooklyn sends the alerts to the right person, at the right time.

Obligation and SLA management

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See Metrics Management In Action

Speak with our team to understand how Metrics Management fits into your existing contract governance and third-party risk framework.

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Brooklyn's Capabilities

01.
Supplier Relationship Management
Full Visibility of Your Supply Chain
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02.
Third Party Risk Management
Captures, monitor and reduce vendor risk continuously, across the full lifecycle,
Learn More
03.
Governance, Risk & Compliance
Automate your GRC solutions and eliminate value leakage with a unified system.
Learn More

Deal Signed. Time to Deliver.

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