Metrics Management - Real Time SLA & KPI Tracking
Real-time SLA and KPI tracking that replaces manual chasing, offline spreadsheets, and missed escalations, entirely within your governance framework. Every stakeholder sees a single, accountable record of contractual performance.
Performance Data that Governs Itself
Reporters Submit Once.
The Platform Does the Rest.
Suppliers and Metric reporters receive a tokenised link directly to everything outstanding across every contract they’re responsible for. No logins, no navigation, no hunting across portals. They choose between a guided wizard or a bulk table view, attach supporting evidence, and submit all in one session. Once submitted, contract owners see the value, the evidence, and any commentary immediately.
Pass, Fail, or Warning - Decided in Seconds.
Every submitted value is assessed against its agreed target and thresholds the moment it arrives. Failures trigger service credit calculations automatically. Warning-band breaches generate dedicated notifications. No analyst needs to download a spreadsheet and run a formula. The outcome is there when the submission lands, complete with the value, the evidence, and a clear record of why.
Every Stakeholder Stays Informed.
Reporters are alerted when metrics fall due or become overdue. Contract owners are notified when a submission is missed, rejected, or falls within a warning band. No one needs to log in and check; the platform surfaces what matters, to the right person, at the right time.
AI Automated Governance
When a metric fails repeatedly, whether that’s 3 consecutive failures or 5 within a rolling six-month window, the platform responds without waiting for anyone to notice. A linked obligation, risk, or action is created and routed into the appropriate review process. Performance issues don’t accumulate in a spreadsheet; they enter your governance workflow the moment the pattern is detected.
Everything a Contract Owner Needs in One Place.
Tokenised Reporter Access
Suppliers and reporters receive a personalised link directly to their outstanding metrics — no account required, no navigation overhead.
Built-in Validation
Every metric is configured with the right field type — numeric, percentage, or dropdown — enforced at the point of entry. Evidence requirements block submission until satisfied.
Rejection & Review Workflow
Disputed submissions can be rejected with written reasoning. The full comment exchange is preserved as a threaded audit record, accessible to reviewers and auditors alike.
Complete Contract Owner View
Current status, full result history, accrued service credits, and all associated evidence — consolidated under each metric, linked to risks, obligations, and review items.
Service Credit Automation
Credits are calculated and recorded at the point of failure without manual intervention, giving contract owners an accurate, real-time financial picture.
Flexible Reporting Modes
Reporters choose between a guided card-by-card wizard or a bulk table view, and can submit all outstanding metrics across every contract in a single consolidated session.
Automatic Assessment
Pass, Fail, or Warning - Decided in Seconds.
Every submitted value is assessed against its agreed target and thresholds the moment it arrives. Failures trigger service credit calculations automatically. Warning-band breaches generate dedicated notifications. No analyst needs to download a spreadsheet and run a formula. The outcome is there when the submission lands, complete with the value, the evidence, and a clear record of why.
Proactive Notifications
Reporters are alerted when metrics fall due or become overdue. Contract owners are notified when a submission is missed, rejected, or falls within a warning band.
Notifications are consolidated. Brooklyn sends the alerts to the right person, at the right time.
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See Metrics Management In Action
Speak with our team to understand how Metrics Management fits into your existing contract governance and third-party risk framework.